Don't do it.
Really. Just don't.
I knew better, really, but I had ordered blackout cellular shades twice before, for the kid's room, and I had done it online. And it had turned out fine. They worked, they fit, they were cheap and easy.
So I did it again. And it was okay at first. They came in and one did not fit (it seems one of my old 1873 window frames is a little crooked) and it was still no big deal, as the offer a "Sure Fit Guarantee" where if you measure wrong, they will remake it for you for free. So I did that. And here is where I got cocky.
I ordered shades for the master bathroom. I wanted top-down-bottom-up ones for a little privacy in there. And really, anything would be an improvement over the current state of affairs:
And once I had made the mental leap to ordering for the bathroom, I moved right over to thinking I should go ahead and order 3 for the master bedroom. I ordered 5 more blinds in all (in addition to the 2 for the Bun's room - order # 2818442)- all the same fabric choice and such. You know, matching! Win!
These pictures show you what I recieved in the end.
So, yeah. Total shit. I chatted with the customer service person about this and was basically told "tough luck, superchuck." I even pointed her to the company's "100% Satisfaction Guaranteed" page. Ha. That apparently only covers defects. Riiight.
The funniest part was when I then got a spam letter from the CEO of the company asking for feedback on my order and sending a coupon for me to share with my friends! Ha! I wrote back to him. We will see if he gets my note.
Buyer beware. And if you drive by a house with bubble wrap on the bathroom windows? Don't judge...